At SleepSonic Mattress, customer satisfaction is our priority. We are committed to delivering high-quality mattresses that meet your expectations. Please read our Refund and Returns Policy carefully before making a purchase.

Returns

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery by contacting our customer support team. To process your request, you may be asked to provide your order details along with clear photographs or videos of the product and its packaging.

Products must be returned in their original condition, including all packaging, labels, accessories, and invoices. Returns requested due to normal wear and tear, misuse, improper handling, accidental damage, or unauthorized modifications will not be accepted.

Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

Shipping charges, installation fees, or other service charges (if applicable) are non-refundable unless the return is due to our error.

Replacement Policy

If your mattress arrives damaged during transit or has a verified manufacturing defect, SleepSonic will arrange a replacement at no additional cost after verification. Replacement requests must be submitted within 48 hours of receiving the product.

Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse. Once an order has been shipped, cancellation requests cannot be accepted. If cancellation is approved before dispatch, the refund will be initiated within 5–7 business days.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Mattresses damaged due to misuse or improper care.
  • Products showing signs of physical damage after delivery.
  • Products without original packaging or proof of purchase.
  • Customized or special-order products, unless defective.
  • Returns requested after the specified return period.

Contact Us

For any questions regarding returns, refunds, or replacements, please contact our customer support team:

Email: contact@sleepsonicmattress.com
Customer Care: +91 99966 83677